About Scality:Scality solves organisations’ biggest data storage challenges: growth, security, performance, and cost. Designed for end-to-end cyber resilience, only Scality S3 object storage with CORE5 safeguards data at every level of the system, from API to architecture. Its patented MultiScale Architecture enables limitless, independent scalability in all critical dimensions to meet the unpredictable demands of modern workloads. The world’s most discerning companies depend on Scality to accelerate high-performance AI initiatives, optimize cloud deployments, and defend their data with confidence. Recognized as a leader by Gartner, Scality software is reliable, secure, and sustainable. Follow us onLinkedIn. Visit www.scality.com and ourblog.
About the role: As a Customer Success Manager (CSM) at Scality, you’ll be the trusted advisor who ensures our customers not only achieve their desired outcomes but also unlock the full potential of our products. This role is all about building lasting relationships, driving product adoption, and maximizing customer satisfaction and retention—while also seizing opportunities to grow revenue by identifying and nurturing upsell, cross-sell, and renewal opportunities. Your impact will directly shape both customer success and business growth.
Main Focus: In this pivotal role, you will own the entire customer lifecycle, from seamless onboarding and driving product adoption to securing renewals and identifying expansion opportunities. As the primary point of contact for your assigned customers, you will build deep, trusted relationships by understanding their unique business goals, challenges, and success metrics. Your proactive approach will include monitoring customer health, leveraging data and insights to identify risks and opportunities, and ensuring alignment between customer needs and our company’s solutions.You will collaborate closely with Sales, CS, Support, and Product teams to deliver a cohesive customer experience, acting as the voice of the customer internally to advocate for product and service improvements. By developing and executing tailored success plans Your role is to maximize the value our customers gain from our solutions, ensuring they successfully meet their objectives.A key aspect of this role is tracking and reporting on critical metrics such as Net Promoter Score (NPS), retention rates, and upsell/cross-sell performance to drive continuous improvement. You will also drive incremental Annual Recurring Revenue (ARR) growth by identifying and nurturing upsell, cross-sell, and renewal opportunities, providing structured expansion signals to Sales, and actively supporting renewal preparation and forecasting.