THE OPPORTUNITY
We're looking for a Customer Success Manager responsible for our Community Segment, who genuinely enjoys building relationships, solving real problems, and helping clients get the most out of what NavVis has to offer. You will manage a portfolio of clients, guiding them through successful integration, optimized workflows, and long-term value. If you are a hands-on, consultative professional who thrives on connecting with people and driving results, this is your chance to shape the customer experience in a growing tech environment.
HOW YOU WILL MAKE AN IMPACT
- Set clients up for success from the start. You’ll kick off every new engagement with a welcome call, then stay close during the first projects — answering questions, catching friction early, and helping clients get up and running with confidence.
- Help clients do more with what they have. Beyond onboarding, you’ll act as a hands-on advisor — guiding workflows, sharing best practices, and helping clients get measurably better results from NavVis products.
- Keep the relationship warm and the contract secure. Most renewals are automatic, but you make sure they stay that way — checking in proactively, flagging risks early, and looping in Sales when a client needs a different conversation.
- Spot the next opportunity before anyone asks. You know your clients well enough to see where they could benefit from doing more. You surface those moments and work with the team to turn them into real growth — for the client and for NavVis.
WHAT WILL HELP YOU SUCCEED IN THE ROLE
- Experience: 3–5 years of professional experience, preferably in Customer Success or background in geosystems, surveying, or laser scanning industry.
- Language & Location: Based within commuting distance of Munich, with professional proficiency in German (B2 or higher) and fluency in English.
- A Consultative Mindset: You focus on the customer experience first. You are curious, ask the right questions, and provide solutions that genuinely help clients succeed.
- A "Get It Done" Attitude: You are resourceful, innovative, and able to manage multiple priorities without dropping the ball. You know when to solve a problem independently and when to ask for help.
- People-Centric: You are naturally a "people person"— approachable, reliable, and skilled at building trust with clients and internal teams alike.
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Kim (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
HOW WE WILL KEEP YOU SMILING
- It's important to take a break from work! We offer 30 days of paid time off per year
- Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
- Deutschlandticket subsidy to support sustainable travel using public transport
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- We offer full visa and relocation support for international candidates
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility
- A competitive compensation package that values the skills and experience you bring
- Up to 4000 EUR employee referral bonus
- Financial support for local language classes to help you in your journey of integrating into the culture!
ABOUT US
NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.
Together with you, we build NavVis!
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.