Customer Success Manager

Why project44?  

At project44, we believe in better.  

We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.  

With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.  

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.  

If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk. 

project44 is looking for a digital-savvy Senior Customer Success Manager

About The Role 

• You will act as the primary owner of a base of tech-touch customers and create a customer lifecycle journey for customers in this group. 
• You will be amongst the first product specialists in this relatively new role, and therefore be able to help develop and craft the strategy. 
• You will be responsible for the research, planning, coordination, and execution of launching tech-touch customer success service programs to drive on-boarding, engagement, renewal, and expansion. 
• Drawing on usage data and other information, you will craft a segmented approach to engaging and providing self-guided solutions to tech-touch customers. 
• Once established, you’ll continue to optimize consumption, adoption and monitor measures to understand how we’re doing and how we can learn and improve. 
• You will help our tech-touch customers feel valued and supported through targeted emails, health scores, usage triggers etc – creating a tailored yet scalable approach to customer success of this segment of customers. 
• You'll have the opportunity to collaborate cross functionally (Product, Carrier-facing teams etc.) and support your teammates on projects and through knowledge sharing. 
• You'll contribute to the product input feedback process to ensure constant and valuable customer input is available to the team and advocate and prioritize as required.
   

About You 

Basic Qualifications 

• 5+ years relevant work experience in a Customer Success Tech Touch, Product Specialist, or Project Management role 
• Experience working in SaaS companies

Other Qualifications 

• Motivated to learn and grow knowledge around all aspects of a successful product, project and transformational change in organizations 
• Good interpersonal skills; internal and external, written and verbal communication are important in this role 
• Ability to present and interact with business teams with ease and integrity 
• Analytical and process-oriented 
• A desire to incorporate feedback and personally grow as a team member 
• Experience with Jira and salesforce is highly preferred 

Technologies We Use 

• Jira 
• Confluence 
• Zendesk 
• TextExpander 
• Salesforce

In-office Commitment: This position requires a commitment to contribute to our collaborative culture by working in-office 5 days weekly. 

Shift Time: 4:00 PM - 1:00 AM IST (you will be managing North America clients)

Diversity & Inclusion   

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.   

We’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.   

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!   

For any needed accommodations during the hiring process, please email recruiting@project44.com. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements. 

About project44   

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we’ve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.