Who We Are
MobileAction, an official partner of Apple, is the industry’s premier SaaS mobile user acquisition platform. From the company’s automated smart-bidding system that optimizes Apple Search Ads campaigns to competitive benchmarking for ASO, ad creatives, SDKs, and market intelligence, MobileAction’s products enable its customers to make the right business decisions and unleash their company’s true growth potential. Founded in 2013 and headquartered in San Francisco, MobileAction has 10+ offices worldwide and serves 1000+ SaaS clients.
About the Role
As a Customer Success Manager at MobileAction you will be responsible for a defined set of customers and will be accountable for driving the adoption, engagement, renewal, and growth of the MobileAction and SearchAds platforms. You will leverage digital tools to engage customers and understand their workflow, pain points, and how we can help to drive their business value.
Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure, and thrive on driving results with our customers. You'll collaborate closely with our internal teams to support throughout the entire customer journey, from onboarding to ongoing training and beyond.
Your passion for delivering exceptional customer service and deep understanding of our products' value will be the keys to driving growth for our clients. You'll identify new opportunities to maximize revenue and help our clients achieve their most ambitious goals.
The ideal candidate will have great relationship building skills, prior experience in SaaS and specifically in the mobile industry, be analytical and detail-oriented, and most importantly, execute a consultative approach to addressing client needs.
Success in role will be measured by key customer success metrics including: customer churn, engagement, marketing spend, and renewals.