Customer Success Manager

About LightForce

LightForce is a 3D printing technology company focused on the orthodontic space. Our digital platform empowers orthodontists with fully customized, 3D-printed tooth-moving tools. In 2019, we launched their first product - the world’s only, fully customized 3D printed bracket system and digital treatment software. We are proud to be one of the fastest growing companies in the industry. Learn more at www.lf.co

Description

LightForce Orthodontics is seeking a Customer Success Manager to join our rapidly expanding Doctor Success organization. As a Customer Success Manager, you will act as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. 

Essential Duties and Responsibilities

• Implements strategies and processes that deliver consistent customer satisfaction and retention 
• Understands customer goals and objectives and showcases LF value to customers 
• Ensures customers are aware of product updates and new offerings 
• Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes 
• Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers 
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges 
• Advocates for solutions, product enhancements, and other actions to meet the needs of customers 

Education and Experience 

• Bachelor’s Degree or higher requirer
• 0-2+ years of experience in a sales or customer success role 

Required Qualifications

• Experience in the orthodontics industry, dental, medical devices, or B2B
• Strong Communication Skills 
• Business Acumen 
• Consulting skills
• Ability to work both independently and within a team environment 
• Willingness to collaborate and problem solve 

Physical Demands

• Requires the ability to use hands, and reach with hands and arms
• Requires the ability to see, listen, and speak
• Requires the ability to view and reliably identify small (< 1 mm), low-contrast features on parts/components
• Requires the ability to lift up to 20 pounds
• Requires work activities with production chemicals, adhesives and epoxies, using required personal protective equipment
• Requires walking and standing for long periods of time
• No physical requirements / accommodations can be made

Work Environment

• Work is generally performed in an open office, sedentary position.

Perks and Benefits 

Our business culture is our essence. to attract and retain the best talent we seek to offer a package of benefits that promote health, career development, diversity, inclusion, and a good work-life balance.

• Private medical insurance
• Biweekly payment
• Performance Evaluations with possibility of salary increase.
• Co-Working space in Nucleo Sabana
• Happy Fridays
• Life balance and work

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LightForce Orthodontics is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.