At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
In this role, you will be responsible for supporting all service lines by delivering quality service, fostering deep customer loyalty, and driving revenue growth. Partnering closely with Directors and Business Development Executives (BDE), you will act as a strategic advisor to enterprise-level clients, understanding their business objectives and designing tailored solutions. You will be a key guardian of the customer experience, ensuring that every interaction—from initial onboarding to complex commercial audits—reinforces Iron Mountain’s value.
You will join a global workforce dedicated to digital and physical information management. Here, you will "Climb Higher" by managing high-profile relationships, navigating complex escalations, and ensuring our clients stay educated on the latest industry trends.
In this role, you will:
Drive Strategic Relationship Management: Partner with key customer decision-makers to structure partnership strategies, leading regular Quarterly Business Reviews (QBR) and tactical communications to ensure superior satisfaction and education on industry trends.
Oversee Onboarding and Account Health: Take full ownership of the customer onboarding process, including document verification and system uploads, while managing "Account Health" initiatives such as closing inactive accounts and ensuring accurate billing for group entities.
Manage Audits and Escalations: Lead the resolution of complex service and billing issues, coordinate commercial audits with internal stakeholders, and ensure all ad-hoc customer requirements are met in accordance with Service Level Agreements (SLA) and performance metrics.
The ideal candidate will have:
3–5+ years of experience in account management or sales support, specifically servicing enterprise-level clients and engaging with senior-level executives.
Proven Solution-Selling Skills: Ability to assess client needs, brainstorm with sales teams to determine appropriate products, and document/present complex solutions effectively.
Strong Analytical & Compliance Mindset: Experience managing commercial audits, researching account status for contract renewals, and ensuring compliance with Federal, State, and Local laws.
Mastery of Customer Metrics: A deep understanding of performance goals such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) to drive continuous improvement.
What We Offer
Competitive compensation and rewards aligned with your relationship management expertise.
Flexible work options to support a healthy work–life balance.
Paid time off and holiday allowances to ensure you have time to recharge.
Opportunities for professional growth within a collaborative environment of 26,000+ global experts.
Are you ready to become a trusted advisor for the world’s leading organizations?
Category: Sales