Customer Success Manager

Role: Customer Success Manager

Description: Are you driven by curiosity and a competitive spirit? Do you thrive in an environment where growth, innovation, and customer satisfaction take center stage? We’re looking for a Customer Success Manager to join our A-team and manage a high-potential book of business with exciting opportunities for expansion and adoption. You’ll be part of a dynamic group — a unique blend of rising stars new to Customer Success and experienced professionals shaping a scalable framework for the future. This is your opportunity to join a high-performing team, make a lasting impact, and help us raise the bar even higher.

Base Salary: $90,000 - $100,000 + Bonus

What you’ll do

• Manage a portfolio of 3-4MM ARR, driving adoption, outcomes, and renewals that lead to expansion and advocacy.
• Partner with clients to accelerate Time to Value and increase customer satisfaction throughout the lifecycle.
• Define, execute, and clearly communicate ROI for clients to showcase measurable success.
• Establish yourself as a Trusted Advisor, providing innovative solutions and thinking outside the box to meet specific use cases.
• Take ownership of the renewal cycle—from forecasting to negotiating early renewals, mitigating churn, and navigating competitive threats.
• Create impactful customer content, from account plans and success stories to executive business reviews and save plans.
• Represent our company as a domain and product expert, contributing to the cutting-edge space we operate in.
• Build deep relationships with key stakeholders, at all levels, within the customer organization to gather feedback and align on future success.
• Act as a hub of information for the customer’s needs, creating a closed-loop feedback system that benefits Product Management, Sales, and Marketing.
• Collaborate with the Account Executive to identify and capitalize on cross-sell, upsell, and renewal opportunities.
• Leverage strong relationships for referrals and advocacy.
• Drive resolution on escalated issues to ensure customer satisfaction.

What we look for

• 2+ years of experience in Customer Success or Account Management within a SaaS environment.
• An understanding of Customer Success best practices, strategies, and execution.
• Exceptional communication skills, with the ability to present to and interface with all levels of an organization, from admin to C-suite.
• Ability to simplify complex problems and execute solutions with precision.
• Experience collaborating with cross-functional teams such as Sales, Product, Marketing, and Services.
• Familiarity with the Salesforce ecosystem is essential.
• Higher Education experience is a plus!