Customer Success Engineer

Draftaid is building the intelligence layer for mechanical engineering. We auto-generate manufacturing drawings from 3D CAD models, and every product decision we make from here depends on deeply understanding how engineers actually work. We are looking for someone who breathes engineering workflows and is eager to talk to customers every day. What you'll do

• Be the technical face of our product in front our existing users
• Ensure our AI meets customer drafting standards
• Translate what you see in customer sessions into product insight for engineering and sales
• Educate the team on drafting conventions across industries
• Own the bridge between what customers expect and what the product delivers
• Find creative and simple solutions to user problems

What we're looking for

• The ability to walk into any machine shop or engineering office and speak the language
• Enjoy being customer-facing and internally vocal in equal measure
• Hands-on experience as a design engineer across one of these industries: automotive, machine design, automation, robotics, or similar
• A deep understanding of manufacturing drawings and DFM principles
• Experience configuring CAD environments

Nice to have

• Fluency in multiple CAD platforms and PDM systems
• Experience writing macros in VBA, iLogic, or SolidWorks API
• Familiarity with PLM or PDM administration and configuration
• Familiar with estimation and manufacturing process planning
• Working experience with GD&T

What we offer

• Flexible hours and hybrid in-office
• Competitive salary and equity package
• Small team, high ownership