Are you passionate about creating impactful digital learning experiences? As a Training Materials Content Specialist, you’ll play a strategic role in driving customer engagement and product adoption by curating, creating, packaging, and publishing content for digital, scale, and self-service channels. You’ll collaborate with Customer Success Managers (CSMs), Product, Product Marketing, Support, Enablement, Training, Education, and other teams to deliver high-quality, accessible learning solutions.
About the Role
In the role of Customer Success Digital Content Specialist, you will:
Curate, adapt, create, package, and publish content in multiple formats (videos, scripts, guides, e-learning, presentations, ) for training, digital engagement and self-service use.
Partner with CSMs, Product, Product Marketing, Support, Enablement, Training, Education, and other teams to identify learning needs and ensure content relevance.
Leverage AI, automation, and analytics to scale content creation, personalise learning experiences, and drive continuous improvement.
Track KPIs such as content completion rates and engagement metrics to measure and optimize training and engagement effectiveness.
Lead and coordinate digital and training content development projects and tasks, managing timelines, resources, and stakeholder communications.
Co-develop standards and measurement tools to assess and maintain the quality of content.
Ensure content is accessible, accurate, and up to date, reflecting the latest product features and customer needs.
About You
You are a fit for the role of Customer Success Digital Content Specialist if you have:
Bachelor’s degree in English, Journalism, Marketing, Technical Communications, Education Technology, Business, Graphic Design, UX/UI or equivalent experience.
Recognised certificate or coursework in Instructional Design is an asset.
Experience and familiarity with content creation, management, collaboration, video editing and product adoption tools (e.g., Teams, SharePoint, Camtasia, Adobe Creative Suite, Articulate 360, Kaltura, Vidyard, Pendo, iMovie, Figma, Power Automate or similar platforms)
Strong written and verbal communication skills, including the ability to write effective instructional text and audio/video scripts.
Creative thinker, open to change, and quick learner when facing new challenges.
Strong attention to detail and proven project management and organisational skills.
Ability to work autonomously and collaboratively, prioritising tasks and meeting deadlines.
Experience or background creating content for corporate SaaS B2B software, preferably for professionals such as legal or tax professionals, is a plus.
Product knowledge of Cocounsel, Westlaw, Practical Law, Checkpoint, Clear or other Thomson Reuters products is highly desirable.
Writing samples
Why Join Us?
Be part of a forward-thinking team driving digital transformation in customer success.
Influence how thousands of customers learn and engage with our products.
Opportunity to innovate with AI, automation, and analytics in content creation.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.