Customer Success Consultant- State Net

Are you interested in an alternative legal career that combines legal expertise, training and sales?
 

Do you enjoy providing education and support to legal professionals?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

The State Net Solutions Consultant serves as a frontline customer-support expert, partnering with clients’ government relations and compliance teams to help them achieve their strategic objectives. Acting as a trusted advisor, the Solutions Consultant works closely with the Client Manager to drive customer satisfaction, retention, and revenue growth across the assigned account base.

Responsibilities:

• Providing frontline customer support for State Net products, handling both reactive inquiries and proactive outreach and training.
• Partnering with the Client Manager to plan and conduct regular business reviews with clients.
• Understanding, analyzing, and documenting client-specific needs, workflows, and objectives.
• Identifying upsell and cross-sell opportunities and collaborate with the Client Manager to advance them.
• Creating and maintaining account-level usage plans; monitor client engagement and adjust strategies to ensure active, effective product use.
• Proactively sharing customer insights and feedback with internal teams, especially regarding product performance, gaps, or enhancement opportunities.
• Guiding clients in navigating legislative and regulatory processes.
• Develop a deep understanding of client organizations to recommend appropriate solutions and product configurations.
• Demonstrating comprehensive knowledge of the State Net value proposition and competitive landscape to effectively differentiate the offering.
• Delivering product demonstrations, online training sessions, webinars, and phone-based training.
• Utilizing all required tools, systems, processes, sales metrics, and reporting platforms.
• Meeting or exceeding sales goals, usage objectives, and other performance targets.

Requirements:

• Have 3+ years of proven sales, customer success, or training experience
• Have a Bachelor’s degree/equivalent experience
• Show great verbal and written communication skills
• Have excellent organizational skills and attention to detail
• Be able to collaborate effectively across teams
• Have the ability to build strong internal and external relationships
• Have the ability to travel to customers for onsite trainings and meetings (about 10% of time)

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.  We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.

About the business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.