Customer Success Associate, U.K.

About Wunderkind:

Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life.

About the Role:

Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic post-sale team. This is an exciting opportunity to gain hands-on experience in digital marketing while working with top eCommerce brands.

As part of a team managing a diverse portfolio, you’ll handle client requests, reporting, and data analysis. A primary function of this role is contributing to campaign execution, project management, and cross-functional collaboration to drive measurable results. This role is highly technical and requires in-depth training in our proprietary platform.

Key Responsibilities

• Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs.
• Campaign Execution: Set up and optimize marketing campaigns, including SMS, email, and onsite strategies in the back-end of the Wunderkind platform.
• Project Management: Coordinate with cross-functional teams (Design, Engineering, Professional Services) to ensure timely and accurate execution.
• Presentation & Strategy Support: Assist in creating data-driven presentations and reports to optimize client strategies.
• Cross-Team Collaboration: Work closely with internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes.
• Product Feedback & Testing: Participate in testing new features and supporting special projects or pilot programs.

Responsibilities and Level of Effort (LOE)

Data Reporting & Analysis (40%)

• Pull and analyze performance data from internal reporting tools (e.g., Wunderkind Analytics, Looker, Google Analytics, and Adobe Analytics) to identify trends and actionable insights. 
• Develop and maintain custom reports tailored to client needs, ensuring accuracy and clarity in reporting.
• Provide data-backed recommendations to optimize marketing strategies and enhance customer engagement.
• Work closely with internal teams to ensure data integrity and support data-driven decision-making. 
• Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders.

Campaign Ideation & Execution (30%) 

• Facilitate the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards.
• Collaborate with Professional Services, Product, and Analytics teams to deploy campaigns, troubleshoot issues, and implement optimizations for maximum impact.
• Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement.
• Maintain detailed client documentation, including performance reports, action plans, and feedback summaries

Project Management (30%)

• Assist with maintaining project timelines, ensuring all deliverables are met on schedule.
• Coordinate with cross-functional teams, including Design,Engineering, and Professional Services, to manage project workflows efficiently.
• Identify potential roadblocks and proactively develop solutions to mitigate risks.
• Track progress against milestones, adjusting plans and timelines as necessary to accommodate evolving priorities.
• Ensure clear and effective communication between all stakeholders, facilitating regular check-ins and updates.
• Manage documentation and reporting related to project execution and performance

What We’re Looking For

• Detail-oriented & organized: Capable of managing multiple projects, meeting deadlines, and ensuring campaign accuracy.
• Analytical mindset: Comfortable working with data, pulling reports, and drawing logical conclusions.
• Curious & eager to learn: Excited to build expertise in digital marketing, data analysis, and campaign execution.
• Technical: Familiarity with marketing software, analytics tools, and digital marketing platforms (e.g., Google Analytics, email/SMS marketing tools) is a plus.
• Strong communicator: Ability to convey insights clearly through written and verbal communication, including presentations and reports

Required Qualifications:

• 0-2 years of experience or previous internship in Marketing, Client Services, or a related field.
• Experience with eCommerce, email marketing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required.
• Bachelor's degree minimum, preferably in a related area.
   

This role is ideal for someone looking to build a career in customer success, technical account management, or digital marketing. You’ll gain hands-on experience with marketing technology and performance data while working alongside senior team members to serve leading consumer brands.