Customer Success Agent (Tyl)

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Customer Success Agent (Tyl)

Customer Success associate

Unlock your potential as a Customer Success associate in our telephony-based role! At Fiserv, we pride ourselves on delivering exceptional customer service that aligns with the way our clients live and work today. Join our team and showcase your expertise in handling customer queries with accuracy and professionalism.

 

What does a successful Customer Success associate do?

A successful Customer Success associate at Fiserv exemplifies our commitment to excellence by efficiently managing customer interactions and ensuring their concerns are resolved promptly. Being part of our team means contributing to a culture of innovation and empowerment, working collectively to inspire excellence in all we do.

 

What you will do:

• Manage incoming calls representing our Banking Client with professionalism and accuracy.
• Update customer and Merchant accounts promptly and accurately.
• Leverage technology to provide exceptional service and resolve customer queries.
• Build and maintain positive customer relationships.
• Work closely with your team to identify and adopt new ways of working to deliver excellence for our clients.

 

What you will need to have:

• Previous experience in a customer service role.
• Strong multi-tasking abilities and detail-oriented mindset.
• Excellent verbal and written communication skills.
• Ability to handle customer queries with patience and professionalism.
• Must be willing to work in-office.

 

What would be great to have:

• Experience in a telephony-based customer service role.
• Knowledge of banking and financial services.
• Proficiency in using customer service software and technology.
• Strong problem-solving skills and the ability to think on your feet.
• A positive attitude and a passion for helping others.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.