Customer Solutions Representative

Customer Solutions Representative

Description -

Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments.

Responsibilities:

• Gathers and assesses SMB customers' hardware, software, and technical needs.
• Generates leads to specific departments based on customers’ needs and segments.
• Identifies related future needs for lead generation and opportunity expansion.
• Identifies customer-specific parameters and constraints that impact the solution.
• Investigates and optimizes a solution’s fit to the requirements of the customer.
• Identifies probable competition.
• Solicits inputs from team members as required.
• Anticipates some of the potential challenges for the proposed solution.
• Assists peers in the area of expertise as needed.
• Manages multiple tasks or cases simultaneously with minimal supervision.

Education and Experience Required:
High school education or equivalent. Typically requires 1- 3 years general experience or an equivalent combination of experience and college-level education.

Knowledge and Skills:

• Superior communication skills both written and verbal
• Experience in customer-facing role either remote or face to face
• Understands internal processes and tools
• Computer proficiency
• Problem-solving skills
• Accuracy in data entry
• Excellent fluency in language to be supported.
• Familiarity with computer technology
• Time management skills
• Oversee compliance with operating procedures and standards
• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
• Understands internal processes and tools

The pay range for this position is $22 to $28 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"