Customer Solutions Experience Lead
Description -
The Customer Welcome Centres (CWCs) are the epicenter of HP’s executive engagement strategy. As Solutions Experience Lead, you will be responsible for designing and delivering high-impact technical experiences that align customer priorities with solution capabilities. Acting as a trusted technical advisor, this role translates customer needs into compelling briefings, demos and technical tours.
This is an onsite role at our Gurugram Customer Welcome Center, where you will be based 5 days a week.
Key Responsibilities
Briefing & Technical Advisory:
- Act as the technical advisor in customer briefing and agenda planning, ensuring alignment with customer priorities and solution capabilities.
- Translate customer business and technical requirements into tailored, relevant solution narratives
- Participate in pre-briefing preparation calls to clarify customer insights/technical needs, scope and expectations for customer briefings
Tech Experience Program Delivery
- Lead technical tours and conduct in-depth solutions deep dive during customer visits
- Guide the Demo Lead on implementing demonstrations that reflect customer priorities and real-world use cases
- Stay current on new products, technologies and solution updates to ensure accurate and up-to-date presentations
- Address advanced technical topics and “hot” industry challenges relevant to customer use cases.
Collaboration & Experience Personalisation
- Build strong working relationships with our in-house technical consultants and business teams to ensure technical content reflects industry trends and customer-specific requirements so as to drive relevance and trust
- Contribute to the evolution of technical content and storytelling to support diverse customer needs.
- Contribute to global best practices for experience quality, repeatability, and measurement.
Education & Experience Preferred
- Typically has 7 - 10 years of work experience, preferably in consultative or solutions selling, with the ability to uncover technical pain points and align solutions to business outcomes
- Excellent communication skills with experience delivering engaging technical presentations, demonstrations and solution narratives to senior IT leaders
- Understanding of enterprise IT solutions portfolio, architectures and integration capabilities
- Fluency in English & another Asian language preferred
- Bachelor's degree in a relevant field (Computer Science, Information Systems, Electrical Engineering or similar engineering majors are preferred).
Job -
Marketing
Schedule -
Full time
Shift -
No shift premium (India)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"