Customer Solutions Engineer Specialist- CAD/BIM

KONE moves two billion people every day.  As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2024, we had annual net sales of EUR 11.1 billion. 

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies.  At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful. 

Why this role? 

• A Customer Solutions Specialist performs transactional, high-volume tasks and provides engineering documentation. The Customer Solutions Specialist is responsible for high-quality documentation and executing reviews and approval processes. This work is driven by quality and measured via service-level agreements. 

• He/she can develop a specialisation e.g. for layouts of standard products and minor local modifications, BIM modelling, conducting after-certification site surveys or becoming a key user for one of the IT tools used within CSE; such as a CAD, BIM or workflow tool. 

What will you be doing? 

• Handles the standard order process from 0b to 2z; executes the standard layout approval process with internal stakeholders and with customers, orders standard materials (and creates POs) from Supply Line and validates the required local materials 

• Provides definitions for local materials PRs 

• Participates in pre-delivery reviews to identify deviations in material costs 

• Executes costing and pricing approval processes as needed 

• Executes contract technical validation reviews and approval processes 

• Executes change order processes (variations and addworks) 

• In high-volume units, executes other transactional processes, for example customer document approval processes (layouts, drawings etc.) and contract technical content review processes. 

• Provides quality assurance that the technical solution documents exist in the systems, like PDM 

• Provides quality assurance of lessons-learned documentation 

• Responsible for confirming SAP S-Plan Milestones 1b, 1c and 2 according to project plans 

• Notifies Project Managers and Project admins in case rescheduling is required for SAP S-plan milestones 1b, 1c or 2 in the project plan 

• Updates and maintains the quality of the CSE Case library 

• On-time document creation 

• On-time document updates 

• Customer satisfaction (sales transactional survey after orders are booked) 

• Error free deliveries – % of deliveries without engineering issues based on selected 

• Quality Feedback Cause Codes 

• Reduction in the amount of quality feedback and CAT 2 feedback issues 

• Customer building adaptations and local translations of layouts (2D, 3D, BIM) 

• Local codes, regulations and safety requirements compliance 

• Environmental regulations compliance 

Are you the one? 

• Good understanding of documentation and workflow management 

• Good skills in real-time co-design tools and BIM 

• Preferability person with Elevator business background or equivalent talent and knowledge on construction / engineering business. 

• Proficiency in AutoCAD, Revit, and BIM software (BIM knowledge will be an advantage) 

• Performs transactional, high-volume tasks of CAD related activities.  

• Responsible for high-quality documentation and executing reviews and approval processes. 

• Ability to interpret customer tender requirement, architect drawing to match with our requirement. 

• Work is driven by quality and measured via service-level agreements lead time. Collaborating with project managers, engineers, and sales teams to deliver accurate design solutions.