Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Summary:
Job Description:
✨ Location NEW Store Opening!! Surprise, AZ - 16350 W Cactus Road, Surprise, AZ 85388
La-Z-Boy is hiring one extraordinary team member to support our store as a Customer Service/ Administrator. You will work alongside the Manager, Sales Associates, and Designers as a team to provide our customers with an exceptional experience by answering calls, resolving customer concerns and keeping the showroom customer-ready. It’s time for you to join a company that values your ideas as much as your talent!
Pay: $16 per hour
Schedule Full-Time: Availability on weekdays and weekends
BENEFITS:
Health Insurance through Blue Cross/Blue Shield
Optum for Prescriptions In-Network
Dental and Vision Insurance
Paid Vacation
401k with match
Disability Insurance
Life Insurance and AD&D
Paid Bonding Leave
Health Savings Account - Contributions go in tax-free, grow tax-free and are withdrawn tax-free
Employee Assistance Program (Free to all employees!)
Counseling sessions
Financial and legal resources
KEY RESPONSIBILITIES (other duties as assigned):
Reliable and punctual – Consistently on time and dependable, supporting both our customers and team.
Team-oriented and self-motivated – Works well with others while also taking initiative to complete tasks independently.
Clear and effective communicator – Comfortable interacting with both internal teams and external clients.
Highly organized with strong attention to detail – Maintains an orderly workspace and ensures accuracy in administrative tasks.
Strong problem-solving skills – Able to identify issues and find practical solutions.
Comfortable learning new technology – Willing and able to quickly adapt to new computer programs and systems.
Excellent customer service skills – Provides a positive experience for clients both in person and over the phone.
Able to multitask across systems – Navigates multiple technologies while remaining attentive and engaged with customers.
Requirements:
High School Diploma or GED
Prior Administrative or Customer Service or related experience
Professional dress and appearance
SUPERVISORY RESPONSIBILITIES: N/A
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Retail Store environment using standard office equipment such as computers, phones, copy machine, filing and faxing
Bending, lifting, sitting and standing for periods of time
Interaction with customers and co-workers, focus and concentration
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.
SCOPE & IMPACT:
Understands and executes LZB policies and procedures and communicates this properly to customers. Utilizes computer to input comments and answer questions regarding order status, account balance, and inventory availability. Maintains professional phone etiquette, takes detailed phone messages and returns calls same day.
At La-Z-Boy, we prioritize clear communication and reward outstanding talent! We invite you to explore the exciting opportunities available. To help you make an informed decision, we’re sharing key information about our pay practices.
Weekly Hours:
40Benefits for Employees in the US:
Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
More information can be found via: https://learn.bswift.com/la-z-boy
If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.
At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.