Customer Service – Team Leader
Location - Malaysia
Work Arrangement - Hybrid
What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.
Make your impact
You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.
What you’ll do
Team Leadership: Oversee and coordinate the daily activities of the Customer Service Spare Parts Team (~5 Customer Service Officers), ensuring smooth processing of quotes, purchase orders, and customer reporting.
Process Facilitation: Lead efforts to streamline and facilitate ease of processing for quotes, purchase orders, and returns/credits, ensuring accuracy and timeliness.
SOP Development: Develop, revise, and maintain Standard Operating Procedures (SOPs) for the Customer Service Spare Parts area to enhance operational efficiency.
Training & Empowerment: Train and empower Customer Service Officers on Weir’s standard processes, distributing workloads effectively and monitoring individual performance.
Cross-Department Liaison: Collaborate with other departments to resolve issues impacting the Customer Service Spares team, fostering strong interdepartmental relationships.
Performance Metrics: Assist in achieving annual spares input targets, monthly/annual output targets, maintaining required gross margin on spare parts, and supporting working capital goals.
Travel Requirements: Minimal travel expected; primarily office-based with potential occasional visits to other sites or departments as needed.
Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.
What you’ll bring
Must-haves:
2-4 years of experience in a customer service environment, preferably with supervisory or leadership responsibilities.
Strong communication skills in English, with the ability to effectively engage customers via email and phone.
Proficiency in Microsoft Office Suite, especially Excel; familiarity with SAP (version 4.7b or higher) is advantageous.
Ability to solve practical problems, interpret instructions, and apply basic mathematical concepts relevant to the role.
Nice-to-haves:
Qualifications in customer service, parts identification, warehousing, or logistics.
Prior experience with Weir products and processes.
Additional language skills beyond English.
Knowledge of accounting, human resource systems, inventory, manufacturing, order processing, and payroll systems.
Why join Weir?
We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes.
We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies.
We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.
Benefits
Competitive pay
Career development and learning support
Access to global inclusion networks
Regional and team-specific benefits
Sharebuilder scheme
Wellness support for you and your family
Collaboration with global teams
Study support