Customer Service Talent Community Nrth QLD

Grow. Belong. Shape what’s next for Customer Service at CommBank by joining our Customer Service Talent Community in North Queensland  

What is the Talent Community? 

At CommBank, we are always looking for passionate people who put customers first. Whether you are based in Townsville, Cairns or Mackay, we would love to help you start a rewarding career in Banking. Our recruitment is ongoing and never closes, join the community anytime and we will connect you with the right opportunity as soon as it arises. 

The roles that we recruit in the region include bank tellers, concierges, banking specialists and leadership positions. As part of our Customer Service teams, you will help our customers achieve their financial goals – whether it’s opening their first bank account, applying for a loan or managing their everyday banking needs. 

Who we are looking for 

At CommBank, our values of Care, Courage and Commitment guide everything we do - for our customers, our communities and each other. We’re building a team that shares these values and is ready to make a meaningful impact every day. Whether you’re ready to start now, or in the future, we’d love to hear from people who: 

• Show care by putting customers at the heart of every interaction - building genuine connections, fostering trust and delivering service excellence that makes a real difference.  

• Demonstrate courage through curiosity and proactive thinking - asking thoughtful questions, challenging the status quo and acting with integrity to achieve the best outcomes for customers 

• Live commitment by embracing opportunities for personal and professional growth, shaping your career while making a meaningful impact every day 

• Thrive in collaborative environments where mutual accountability, appreciation and social connections are valued.  

• Feel energised working both independently and as part of a team, bringing your best to shared goals.  

• Connect customers to the right solutions, helping shape their experience and future with purpose and care. 

What We Offer 

• Flexible opportunities with local impact – Enjoy full-time and part-time roles (15 - 30 hours per week), Monday to Friday with flexible rostering that helps you balance work and personal life. Make a meaningful impact in your community whilst building genuine local connections and shaping customer experiences that matter 

• Comprehensive training - no prior experience required, we’ll support you every step of the way. 

• Supportive, high-performing culture - a strong focus on development and career progression. 

• Industry-leading employee experiences, benefit packages and discounts 

• An inclusive workplace where everyone can thrive. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, supported by our dedicated Indigenous Careers Team. You’ll also have access to networks that celebrate diversity, foster belonging, and support accessibility requirements and workplace adjustments. 

How the process works 

• Apply anytime: Apply using the link, tell us your availability and preferred locations. 

• Complete Online Assessments: Help us get to know you and showcase your skills 

• Talent Acquisition Review: If online assessments are successful, our recruitment team will review your resume for past experience and transferrable skills and phone screen you to assess your suitability for current and future roles with CommBank.  

• Talent Community Membership: If successful at assessment and review stages, we’ll confirm your membership in our talent community for ongoing engagement for upcoming roles. As an active member of our Talent Community, you get the benefit of moving quickly from expressing interest to interview, without having to re-apply. 

• Get matched: We’ll reach out when a suitable role opens and fast track your interview