Customer Service Support Representative - US Remote

**Pay Range: $18/hr - $21/hr

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Work Schedule: Monday-Friday, 8:30am-5:00pm EST

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Job Responsibilities

• Act as a liaison between LabCorp, the customer base, and patients

• Resolve routine customer requests and recalculations via inbound, outbound calls, or via email.

• Speak with customers in a courteous, friendly, and professional manner using protocol procedures

• Inquire, clarify, and confirm customer requirements and understanding of the solution

• Provide additional customer education and information as needed

• Work in multiple databases to research complex issues and questions

• Notify clients of test results in a timely and accurate manner

• Review test forms for accuracy and report any discrepancies

• Participate in activities designed to improve customer satisfaction and business performance

• Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance

Requirements

• High School Diploma or GED equivalent required

• Associate’s or Bachelor's degree is highly preferred

• Previous experience in a customer service role

• Experience working in a contact center/call center environment is preferred

• Prior healthcare industry, such as a physician's office or a hospital, is highly preferred

• Intermediate to Advanced computer skills required.

• Knowledge of Microsoft Office suite is required

• Experience with Salesforce.com and/or Laboratory Information Systems is preferred

• Strong verbal and written communication skills and excellent ability to listen and respond

• Must be courteous with a strong customer service orientation

• Excellent multitasking abilities required

• Strong flexibility and the ability to manage and adapt to changing priorities quickly

• Bilingual in English and Spanish is preferred

Application Window Open Through: December 24th, 2025

**Pay Range: $18/hr - $21/hr

This position is remote based in the U.S.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today!