Missions :
· Deliver excellent service level and customer experience to first trade customers in alignment with RACI and agreed KPIs
· Handle end-to-end order management processes including intake, confirmation, execution, cancellation, and implementing changes swiftly and accurately,
· Coordinating last mile delivery with third-party logistics partners (3PLs) ensuring timely and accurate deliveries.
· Managing customer inquiries and providing product information and assistance. Liaise with subject matter experts for technical or sales-related questions.
· Generating invoices and diligently following up on open payments with customers. Proactively handling customer complaints and coordinating effective solutions for our customers.
· Facilitating customer onboarding for our E-commerce platform, providing necessary guidance and support throughout the process,
· Ensure all activities are run as per agreed standard processes reflected in relevant SOPs or instructions,
· Contributing to the continuous improvement and standardization of work processes, collaborating with various interface departments such as Sales, Finance, and Supply Chain.
Your skills and competences
· A bachelor’s degree is required as a minimum, master’s degree preferred or equivalent in business administration, sales, or economics;
· Proven experience in customer service, preferably within the B2B sector, with a focus on the chemical/engineering industry;
· Demonstrated customer-oriented mindset and commitment to exceptional service delivery;
· Excellent communication skills in spanish, both spoken and written, are mandatory;
· Proficient in SAP ERP, C4C is advantageous;
· Highly organized, self-sufficient working attitude with an attention customer satisfaction with a strong affinity for digitalizing processes
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role