Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Your role as a Customer Service Specialist I for the Custom & Bulk business is to ensure a smooth customer experience from opportunity initiation to customer enquiry. You will collaborate closely with internal teams and help customers contribute to a healthier, cleaner, and safer world. This position is a crucial role in our business operations and customer happiness.
Essential Job Functions and Accountabilities
· Play a vital role in building customer allegiance and provide an outstanding customer experience to new and existing customers and distributors.
· Provide quotes to the Commercial Sales Team and/or direct to the Customer.
· Review, prioritize, and complete sales orders for the assigned region.
· Monitor progress of order fulfillment and provide proactive updates regarding order status and concerns to customers.
· Maintain customer information and engage with ERP systems.
· Collaborate with Operations, Sales, Finance, and Service teams to ensure customer needs are responded to in a timely manner.
· Attend standup meetings to discuss roadblocks in getting customers the products that were requested.
· Handle customer questions that come in after order placement.
· Be a subject matter expert for your customers in the region and provide backup support to other team members as required.
· Embrace the PPI business system to drive improvements to processes within the NA based team.
Compensation and Benefits
The hourly pay range estimated for this position based in Massachusetts is $22.00–$32.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards