Customer Service Specialist (French speaking)

Customer Service Specialist (with French & English) Fixed term contract for 12 months (maternity leave position)

You will deliver excellent customer service to external customers and internal partners across France & Europe. You will handle inquiries, process orders, and work with supply chain, quality, and sales teams to ensure reliable delivery. We value clear communicators who take ownership, learn quickly, and help others succeed. This role offers career growth, meaningful impact, and the chance to contribute to GSK’s mission of uniting science, technology and talent to get ahead of disease together.

Key Responsibilities:
- Manage customer inquiries and process orders end-to-end to ensure accurate and timely delivery.
- Build and maintain strong relationships with wholesalers, pharmacies, hospitals, and internal partners.
- Follow and improve customer service and logistics procedures, including master data and supply issue handling.
- Report safety or quality concerns, including suspected adverse events and quality complaints, according to local processes.
- Support Good Distribution Practice activities and assist in product suspension or withdrawal processes when required.
- Coach and onboard new team members and support process improvements and project roll-outs.

Basic Qualifications:
- Minimum 2 years of customer service, order management, or logistics experience.
- Good knowledge of logistics processes and the order-to-cash flow.
- Strong communication skills in French and good working knowledge of English.
- Proficiency in MS Office, especially Excel.
- Ability to follow procedures and report quality or safety issues accurately and promptly.
- Customer-focused mindset with strong attention to detail and ownership.

Preferred Qualifications:
- Experience with SAP Sales & Distribution or similar ERP systems.
- Previous experience supporting healthcare customers such as wholesalers, pharmacies or hospitals.
- Familiarity with Good Distribution Practice and basic quality systems.
- Additional language skills relevant to the region (France).
- Experience in process improvement or continuous improvement projects.
- Proven ability to train and mentor junior colleagues.

Benefits: 
•    Career at one of the leading global healthcare companies
•    Contract of employment
•    Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
•    Life insurance and pension plan
•    Private medical package with additional preventive healthcare services for employees and their eligible
•    Sports cards (Multisport)
•    Possibilities of development within the role and company’s structure
•    Personalized learning approach 
•    Extensive support of work life balance
•    Supportive community and integration events
•    Modern office with creative rooms, fresh fruits everyday
•    Free car and bike parking, locker rooms and showers.
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The annual base salary in Poland for new hires in this position ranges from PLN 117,000 to PLN 195,000 gross, taking into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. Depending on the role and internal policies, the position may also be eligible for a bonus (if applicable and based on defined, non-discretionary criteria) and/or awards for exceptional performance (granted at the employer’s discretion). All statutory benefits will be maintained in accordance with Polish law. Other benefits may also be offered, which may include private healthcare, additional paid days off, life insurance, private pension plan and fully paid parental leave & care of family member leave. More detailed information on the total reward package applicable to your role will be supplied during the recruitment process. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the market rate for the role.

As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at https://openpaymentsdata.cms.gov/