Customer Service Specialist – Discharges
Full Time Permanent Opportunity
Build your career in Commercial Lending operations at CommBank
Hybrid working – 1 day in office per week (20% per mth), 4 days WFH after training
Location: Sydney head office
Do work that matters
CommBank’s Business Banking Operations (BBO) function is looking for two Customer Service Specialists to join our Commercial Discharges team. BBO more broadly is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit Certificates for CBA.
We support our Business Banking colleagues and all other segments in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers. We have around 350+ passionate colleagues based across Australia and we work closely together to ensure the same exceptional and consistent level of service is provided to all of our customers.
If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you.
See yourself in our team
We have an exciting opportunity for two Customer Service Specialists to join our Commercial Discharges team. We are a fast-paced, deadline-driven team that manages a high volume of discharge requests daily on behalf of our business customers.
You will be responsible for processing a high volume of discharge requests, meeting our operational objectives and deadlines, whilst maintaining strong customer obsession.
Other responsibilities include:
Providing superior levels of internal customer service by responding to and managing stakeholder enquiries, complaints and issues
Identifying opportunities to improve the processes within your team or work area
Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issues
Contributing to and/or completing reconciliations
Completing general administrative duties as required
Practising prudent risk management by identifying and responding to business risks
We're interested in hearing from people who:
To be successful in this role, the ideal candidate should have the below experience as well as an interest in building their career within Commercial Lending operations.
Demonstrated knowledge and experience of the home lending or commercial lending process (desirable)
Strong customer service experience with the ability to build effective relationships with relevant stakeholders
An adaptable and quick learner who is able to keep up with the varying complexities of our processes and procedures
High attention to detail and accuracy
Strong work ethic with a team-orientated outlook
A positive, CAN do mindset
From here, the opportunities are endless
At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion.
With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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