KEY TASKS & RESPONSIBILITIES:
Take customer orders either directly from customers or account managers via phone, email, or fax
Process purchase orders in an accurate and timely manner; assign ship date, shipping location, and correct pricing
Work with production and freight companies to achieve on-time customer deliveries
Communicate with customers regarding order status, estimates and quotations, order changes, and shipping confirmations
Work with account managers and production to resolve any customer complaints or inquiries
Maintain regular contact with account managers regarding price inquiries, discrepancies on customer purchase orders and update order status
Maintain accurate customer information and update as needed
Communicate with plants to inform them of large incoming orders to ensure the product will be available on time for customers
Manage change orders and customer returns
Monitor scheduled shipment dates to ensure timely delivery
Participate in cross functional training and other team building activities
Perform other duties as assigned by Customer Service Supervisor
OTHER IMPORTANT FUNCTIONS
Strictly adhere to all company policies and procedures
Ability to understand and carry out instructions furnished in written, oral, or diagram form
Ability to troubleshoot system performance related issues to solve basic problems and find a safe, effective solution
Strong troubleshooting skills required; understanding of electrical and mechanical principles, Preventive Maintenance theories
Must be capable of reading and interpreting documents such as safety rules, blueprints, schematics, operating and maintenance instructions, and procedure manuals
Ability to write and communicate clearly and effectively on work orders and safety improvement recommendations
Perform production tasks such as operation of equipment as needed.
Required to participate in a scheduled after-hours on-call rotation to address time-sensitive customer issues, including those related to logistics, order processing, and critical operational support.
EDUCATION & EXPERIENCE REQUIREMENTS:
High School Diploma. Bachelor's degree in related field preferred.
1-3 years of customer service experience.
Must have excellent oral and written communication skills.
Ability to participate in an occasional on-call rotation to handle urgent customer needs outside of standard business hours.
Industry related experience is a plus.
MS Office (Excel, Word and PowerPoint) Knowledge of SAP preferred.
Fluent English, knowledge of other foreign languages is a plus.
IMERYS is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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PermanentOnly technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.