Customer Service Sales Team Lead - Jumia (Full Time)

What you will be doing:

• Assist in selling processes for our customers and generating additional Sales
• Coordinating information to customers browsing our websites during store discovery, order and checkout, including after sales support.
• Performing phone conversations with customers to answer their questions, provide information and advise them.
• Handling special requests and complaints of customers
• Collecting and storing useful data within our backend system
• Ensuring follow up through emails, phone or any required means

What we are looking for:

• A bachelor’s degree from an accredited university;
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• 3-4 years minimum experience

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Deadline for applications: 13-12-2025

Rounds of Interviews:

• HR Screening
• Technical Meeting with potential manager
• Technical Meeting with functional manager