At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.
We’re looking for a Customer Service Representative to join our team and support YETI’s growing presence in Australia and New Zealand. This role is all about delivering an exceptional experience for our customers—whether they’re shopping online, visiting retail partners, or reaching out for product support. You’ll be the go-to resource for inquiries, problem-solving, and ensuring every interaction reflects the YETI brand.
At YETI, we believe in doing things right and doing them big. You’ll be part of a team that values authenticity, innovation, and adventure—helping us bring the YETI experience to more customers across Australia and New Zealand.
Responsibilities:
Deliver exceptional customer experiences through timely, thorough follow-up and warm, upbeat communication.
Respond promptly to inquiries across multiple channels—email, chat, and phone
Resolve issues efficiently by investigating concerns and guiding customers to the best solutions.
Educate and empower customers:
Explain product features and benefits
Share best practices to maximize YETI product performance
Troubleshoot issues to minimize unnecessary returns
Manage post-purchase processes:
Handle returns, warranty claims, and product registrations
Support business growth:
Be the first point of contact for marketing and new dealer inquiries
Provide inventory availability updates
Collaborate cross-functionally to share customer insights and contribute to projects that enhance the YETI experience.
Qualifications and Attributes:
High School Certificate required
At least 2 years relevant work experience; Retail, wholesale or online customer service experience preferred
Strong interpersonal and influencing skills
Ability to prioritize and develop processes to do work efficiently and effectively
Strong written and verbal communication skills
Proficient with basic computer skills
Be a steward of and maintain the YETI Brand
Must be a team player, able to work within tight deadlines on multiple projects in a fast-paced environment, while maintaining a positive attitude
Optimistic, energetic and collaborative
Benefits & Perks:
Click here to learn about the benefits and perks we offer at YETI.
YETI is proud to be an Equal Opportunity Employer.
Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.
All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.
YETI welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation in order to apply for a job, please contact us at accommodationrequest@yeti.com.