Customer Service Representative with English

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row.

The Customer Service Representative is a key contact for complex customer needs, providing expert support and ensuring high levels of satisfaction and loyalty.

Key Responsibilities:

• Receive, enter and manage customer orders from order receipt to shipment of product and any returns;
• Respond to routine customer enquiries concerning orders
• Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider
• Receive, enter and manage customers’ complaints in internal claims’ tool;
• Track the status of complaints in the report;
• Proactive work to solve customers’ complaints; cooperation with our transport providers, logistics department, credit and collection, sales team and others;
• Giving feedback to customers regarding the status of complaints

Requirements:

• Some professional experience in customer service or administration area, candidates after internships within logistic area are also very welcomed
• Fluent English.
• Strong communication and interpersonal skills, as well as ability to work in a multicultural environment
• Team player with creativity, engagement high level of multitasking skills
• · Knowledge of Microsoft Word, Excel, SAP (will be an advantage)

Benefits

• Hybrid working schedule - office in Warsaw (Poland) has earned WELL Platinum Certification from the International WELL Building Institute
• Private medical care by Lux-MED
• Life insurance by UNUM
• PPE after trial period
• Sports card (Multisport)
• Company Social Fund

Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

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