Customer Service Representative

Why Verifone

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

About The Role

This position is at the heart of Verifone’s operations, ensuring seamless order management and a smooth customer experience. From processing orders in Oracle and coordinating across sales, finance, and logistics, to managing returns and suggesting process improvements, the role offers the perfect mix of structure and problem-solving. It’s an opportunity to use your organizational skills, analytical mindset, and language abilities to make a direct impact on customer satisfaction and operational efficiency.

Key Responsibilities: 

• Processing orders in the system (Oracle and Amdocs) based on the input from customers and sales team
• Email contact with customers
• Close cooperation with various internal departments (warehouse, finance, sales, supply, project teams)
• Generating email acknowledgements to sales team or clients on status of orders processed
• Order management – overseeing complete order execution
• Responsible for filing of all sales order requests/changes processed by the department
• Handling return process
• Actively proposing process optimizations

Skills and Experience We Desire

• Willingness to learn, positive energy when in contact with clients and the rest of the team
• Fluent written and verbal communication in English
• Experience/background in logistics/supply chain, business administration, customer service (SSC/BPO) will be a plus
• Flexibility for handling new tasks
• Ability to work in a team
• Good communication and customer service skills
• Open-minded and constructive attitude towards tasks
• Ability to prioritize, analytical skills, can-do attitude and ability to multi-task 

We Offer

• Full-Time Contract of Employment 
• Benefits include: Private Health Care, Life Insurance, Pre-Paid Lunch Card, Multisport Package, language classes, book club, regular team buildings
• Unique opportunity for personal growth in a multinational environment 

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.