Customer Service Representative

This is a remote position. However,  there will be two weeks of in-person training in Indianapolis at the beginning.

Shifts: Monday - Friday: 10am ,11am, or Noon EST start time. Wednesday - Sunday 1pm Start Time

*8-hour shift and a 1-hour lunch break.

Compensation: $18

Company Overview

The law requires you to call 811 to have public utilities marked before you dig. However, public utilities will only locate the facilities they own – electric, gas, oil, sewer, telephone, and water. The vast majority of underground utilities are privately owned, which is why you need to make Blood Hound your second call.

Blood Hound locates ALL underground utilities and structures and offer a range of highly specialized subsurface utility services to significantly reduce your risk of costly damages and project delays and mitigate safety hazards for your crews and community.

Summary

The Customer Service Representative for Blood Hound carries out responsibilities including customer service, answering phones, scheduling work, educating customers on our services, dispatching work out to the field, and project-related duties. The Customer Service Representative must possess exceptional troubleshooting and time management skills and be willing and able to learn new procedures and technologies to supplement their existing skills. 

Responsibilities

• Receive inbound and make outbound phone calls through call center phone software.
• Provide exceptional customer service for customers.  
• Take requests for scheduling work and/or requesting price quotes and estimates for customers.
• Take quality assurance calls from customers and notify the proper field staff.
• Educate customers on our services, and answer questions from customers as needed.
• Dispatch work to the field employees
• Other duties may be assigned.

Requirements

• High school diploma required, some college preferred
• 2+ years customer service or equivalent experience required
• Data entry experience strongly preferred
• Must be proficient in Microsoft Office, Excel, and Outlook
• Excellent customer service skills
• Detail-oriented and ability to multi-task
• Excellent oral and written communication skills
• Excellent organizational skills
• Ability to work in a multi-line phone system environment
• Must be courteous to customers and teammates and be eager to take direction and correction with a positive attitude. 
• Must have a reliable high-speed internet connection in addition to an available workspace that is free from all distractions during assigned work hours

We are an Equal Opportunity Employer. Veterans are encouraged to apply.