Job Description:
This position is responsible for day-to-day execution of all areas of customer service and sales support, including call center participation, pre-sales inquiries, quoting/order entry, issues resolution, and some administrative tasks for both New and Used Equipment Sales. The Customer Experience Inside Sales Rep is expected to demonstrate knowledge of products, customer agreements, and sales transactions. Establishing strong customer relationships with customers make this position a key contributor factor to outstanding service that differentiates the Genie brand from the competition. Strong initiative, accuracy, and problem-solving skills are expected as well as a genuine desire to help customers.
What you'll do
Customer Support:
Respond promptly and professionally to customer inquiries via various channels, such as phone & email.
Provide accurate information and assistance to customers regarding products, quotes, orders, and general inquiries.
Escalate complex or unresolved customer problems to the appropriate department or supervisor.
Order Processing:
Process customer orders accurately and efficiently, ensuring all necessary information is captured and entered in the system for both New and Used Equipment.
Coordinate with various departments, such as production or logistics, to ensure timely and accurate order fulfillment.
Administrative Tasks:
Perform administrative duties to support the customer service team, such as maintaining customer databases, updating customer records, and processing orders or returns.
Prepare and distribute reports, documentation, and purchase orders related to customer service activities.
Maintain organized and up-to-date case management queue of upcoming tasks to ensure easy access to customer queries, purchase orders and relevant information.
Product Knowledge and Training:
Stay informed about the company's products, services, and industry trends to provide accurate information and address customer inquiries effectively.
Participate in training sessions and ongoing professional development activities to enhance customer service skills and knowledge.
What you'll bring
High school diploma required
Minimum of (4) years of experience in Sales, Customer Service, Marketing, Communications, Service working in one of these areas or relevant bachelor's degree
Ability to work hybrid work schedule in-person and remote based in Bothell, Washington
Strong written communication skills across platforms; email, chat, and phone are equal strengths; Uses simple language to discuss technical or complicated items
Effective, polished interaction with customers, proven ability to quickly capture relevant information; explain next steps in resolving issues; communicate next steps and status, and inspire confidence
Strong curiosity, creative thinking, and a demonstrated ability to solve problems
Ability to use Microsoft office tools, especially Outlook, Teams, Word, Excel, PowerPoint
Ability to establish strong external and internal business relations
Ability to deal with ambiguity
Good organizational and time management skills
Preferred:
Bachelor's Degree from an accredited institution in Business, Marketing, Communication or Industrial Engineering
Salesforce, CPQ (configure price quote) and Oracle ERP experience and the ability to adapt and learn new systems
Passion for problem-solving through the ability to self-learn, think critically, and have fun while doing it
Thrive in ambiguous situations; effectively manage change; shift gears comfortably; decide and act without having the total picture; comfortable handling risk and uncertainty
Assimilate quickly into a team environment
Ability to manage and multi-task across several initiatives at once, and keep on top of details
Thrives in an environment where all ideas are welcome, discussed, and critically analyzed; where once a decision is made, even if it’s not your favorite, you go all-in to make it a success
Demonstrated ability to use influence and persuasion skills to navigate barriers and conflict
Ability to influence others without authority independent of title or grade
Knowledge of process improvement and lean manufacturing concepts
Enthusiasm to interact with internal Team Members, customers and associated customer facing processes
Salary: The salary range for this position is $25 -$30 USD. The salary range may be higher or lower depending on the applicant’s location. In addition to base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.
Why join us
We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.
Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
We are committed to helping team members reach their full potential.
Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.
For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
About Terex:
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.
Additional Information:
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.