Manage day-to-day communication with insured members regarding application cases, via telephone and email.
Coordinate and ensure follow-ups for all assigned application contracts and requests.
Use the most efficient communication channels (phone, email, letter) for application case management.
Prioritize work according to planning to maintain high service performance for application cases.
Maintain a cooperative and friendly working environment within the team.
Identify and share possible improvements in application processes with your manager.
Inform supervisors and senior supervisors about problems and inefficiencies in application processes.
Skills & qualifications
Diploma or Bachelor’s degree or equivalent experience. Translation, interpreting, or foreign languages studies are highly valued.
Takes appropriate action on application cases based on available information.
Excellent communication skills.
Works faultlessly on application case data input.
Follows procedures, agreements, and document flows for application cases.
Balances quality and quantity in application case handling.
Works effectively within the application team.
Quickly learns and uses current office applications.
Handles confidential (medical) information with care.
Working requirement:
MUST be available immediately for 6 months fixed-term contract.
Able to work in rotational shift hours during weekdays and weekends and public holidays.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.