Join Our Team!
Your Shift:
Monday - Friday, 10:00am - 7:00pm ET
Your Responsibilities:
Autonomously manage and own numerous multiple-solution customers and related demands with ease
Work independently and within a team to deliver a consistent, exceptional customer experience every time
Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner
Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
Successfully establish, manage and exceed customer expectations throughout all engagements
Engage appropriate resources to assist or resolve service issues as necessary
Understand and appropriately use the company pricing system and policies
Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
Manage workflow to meet customer deadlines in a team environment
Understand and help the customer articulate their needs
Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience
Coordination of projects and complex customer deliverables
You Must Have:
High School education or above
3+ years of related / relevant experience
Strong MS Office skills with emphasis on Excel and Outlook
Advanced computer experience and ability to implement new technologies
2 years of college preferred.
Experience in print, marketing, or promotional products.
Salesforce.com knowledge.
About Taylor Corporation
https://www.youtube.com/watch?v=pdXOC8HM-NM
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.