Customer Service Representative (Spanish and English)

Job Description:

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Ormco is an orthodontics business, currently looking for a Customer Service Representative with Spanish and English.

In this role you will be responsible for providing customer service to dental professionals.

What is your role going to look like?

The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.  ​

• You will act as a primary point of contact for our clients and commercial teams.

• Big part of your day will be order management- receiving, monitoring, and processing customer orders in Oracle.

• You will also handle complaints or any other requests from our clients.

• You can expect receiving requests primarily via email (CRM), chat and phone.

• Works closely together with other departments such as Supply Chain, Warehouse, Logistics, Sales, Cash Collection, Finance, Marketing and the rest of the organization to ensure all is processed in a correct and timely manner. 

• Responsible for handling customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Ensure fulfilment of the local terms and conditions of sales, returns, discounts, freight charges, warranty and product complaints.

• Follow communication procedures, guidelines and policies.

• Performs other responsibilities/duties that may be assigned.

Job Requirements:

• Native level of Spanish language.

• Fluent level of English language is required for internal communication.

• Customer centric approach.

• Excellent communication skills (efficient, friendly and positive).

• Curiosity and drive for continuous improvement.

• Experience or ability to operate computer systems with accuracy and efficiency (Oracle, Salesforce & Excel).

• Organizational skills and attention to details.

• Reliable and high sense of responsibility and urgency.

• Independent, self-motivated, and goal-oriented working style.

• Good organizational and administrative skills, able to multi-task, prioritize and manage workloads.

• Outstanding commitment, reliable, flexible, and able to work in a team.

• Ability to adapt and implement new procedures as required to provide excellent customer service.

• Background in dental/orthodontic systems or medical device customer support as an advantage.

• Ability to work 5 days per week from office located in Madrid.

Operating Company:

Ormco

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.