Initial Posting Date:
05/01/2026Application Deadline:
05/08/2026Agency:
Oregon Health AuthoritySalary Range:
3,515.00 - 4,738.00Position Type:
EmployeePosition Title:
Customer Service Representative (Public Service Representative 3) - 3 positionsJob Description:
This position sits within the Medicaid Division's Member Services, Client Enrollment, and Client Services Unit, serving as first-line ambassadors to Oregon health Plan. This team helps members navigate their services and provides solutions and options to support better health, better care, and lower costs for the nearly 1.4 million individuals who rely on the Oregon Health Plan (OHP)/Medicaid.
The OHP Member Services call center operates Monday through Friday from 8a.m. to 5p.m. OHP members rely upon the call center staff to get information and guidance when they have a question, issue, concern or complaint. Consistent and timely attendance in this position is critical to provide high quality and responsive customer service.
In alignment with OHA's values and strategic goal to eliminate health inequities in Oregon by 2030, the person in this role will demonstrate ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
Click Here to view a Dashboard of all current recruitments for the Medicaid Division. On the dashboard, you will see a link to the full position description for the position(s) associated with this REQ-199488.
The position description provides additional context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines specific responsibilities in the Description of Duties.
What We Are Looking For
MINIMUM QUALIFICATIONS:
Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
Desired Attributes: The following are desired attributes that we have identified as key to success for this role at OHA. These are the attributes we are looking for in our top candidate. If you have any of these, please let us know in your application.
Demonstrated experience and skill in providing excellent customer service and engaging diverse groups and individuals from a person-centered perspective.
Proficient with multi-line telephone systems and quality keyboarding skills.
Demonstrated experience and skill in explaining to the public (in person, on the telephone, or in writing) laws, rules, or policies relating to a particular program, operation, or service.
Demonstrated experience and skill in providing timely and accurate information to participants in areas such as responding to inquiries, narrative reports, and instructional materials with limited supervision.
Demonstrated experience and skill in communication, listening and problem-solving skills to interpret and develop the ideas and needs of participants and discern the best approach to achieve the desired outcome.
Ability to be flexible and take direction when work priorities shift, while maintaining a positive approach to team collaboration and contribution.
Demonstrates excellent decision-making skills and the ability to prioritize workload effectively in a fast-paced environment.
Preference may be given for the ability to read, write, speak and interpret English and one of the 5 most common languages in Oregon other than English (Spanish, Vietnamese, Chinese, Russian, and Korean) with full proficiency.
Application Guidance
Your candidate profile and application are your opportunity to showcase your skills and interest in this role. Submissions will be reviewed for clarity, consistency, and communication skills, and for alignment with the guidance provided in the below:
Submission Requirements:
Resume – Attach your current resume that clearly outlines your education and work experience relevant to this position.
Supplemental Questions – Answer all supplemental questions completely and accurately.
Final Check! – Before submitting, confirm that all required materials are included, and your Workday Job History is current. The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Equal Pay Analysis Webpage for more information.
How to Apply:
External Candidates: Visit the State of Oregon job opportunities webpage or click the “Apply” tab above to submit your application, following all submission requirements.
Internal Candidates: Current State of Oregon employees must apply through their employee Workday login, following all submission requirements.
After You Apply:
Complete any pending tasks in Workday under “My Applications” prior to the application deadline.
Check your email (including junk folder) and Workday inbox regularly for updates on your application.
Reminders:
Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. To protect your information and ensure correct processing, please follow the instructions for submitting your Veterans’ Preference documentation.
Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline.
About the Team & Benefits of Joining
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from.
If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authority is the place for you. We also offer a competitive benefits package including:
Excellent, low-cost medical, vision, and dental coverage for you and your family.
Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
Potential eligibility for the Public Service Loan Forgiveness Program.
Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
Training and development opportunities to grow your career with the State of Oregon.
Additional Details
This announcement is for one, full-time, permanent, SEIU represented, State Plan Policy Analyst position (Classification: Operations & Policy Analyst 3) based in Salem, Oregon.
This is a hybrid position with approximately 15% in-office required for quarterly team meetings and some community/partner meetings as needed. “Review Section 4: Working Conditions” in the position description (linked above) for more information.
The salary listed is the non-PERS qualifying range. If the successful candidate qualifies for PERS, the salary range will increase by 6.95%. For more information, see the Classification and Compensation page.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
This position does not provide visa sponsorship. Within three days of hire, you will be required to complete I-9 documentation and confirm authorization to work in the United States. OHA will use E-Verify to verify work authorization. If your employment eligibility depends on sponsorship now or in the future, you will not meet the requirements for this position.
We evaluate candidates based on their own skills and experience. Unless explicitly approved, outside resources – including Artificial Intelligence (AI) tools – are not permitted during assessments or interviews. Use of unauthorized resources will disqualify a candidate from further consideration.
Contact Information
Recruiter: Stephanie Mitchell
Email: stephanie.d.mitchell@oha.oregon.gov
Phone (text friendly): (503) 979-7679
Recruiter: Juan McGruder
Email: Juan.A.McGruder@oha.oregon.gov
Phone (text friendly): 503-302-0454
Accommodation Requests (ADA): OHA provides reasonable accommodations under the ADA, which may include alternative formats of materials or language support. If you need an accommodation to apply for this position or participate in the selection process, please contact the recruiter listed above.
Helpful Links & Resources
How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources | What You Need to Know to Get the Job
The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on protected class – including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation – and does not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.
OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.