Customer Service Representative

As a Member of the Support Services Centre team you will report to the Customer Service Team Lead. Your responsibilities will include, managing all the customer service enquiries and requests, requests can vary from resource reservations to work orders relating to maintenance requests or general knowledge of Alice Springs. You will also be responsible for working with the SSC Planning and Scheduling team to create SAP work order notifications, close out work orders, and monitor SAP and Manage Engine dashboards.

Active TS/SCI with Polygraph Clearance (No exceptions—only cleared candidates will be considered.) or Australian Citizen who can obtain the appropriate level of security clearance.

ESSENTIAL RESPONSIBILITIES

• Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments.
• Work Order administration management including close outs and scanning.
• Site office and accommodation room reservations and allocations.
• Manage Engine customer requests including work order requests and conference room bookings.
• Customer enquiries from walk ins, phone calls and emails.
• SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations.
• General reporting as required.
• Manage portal content and uploads for SSC department.
• Ensure compliance with all site environmental health and safety requirements.
• Any other reasonable duties as requested.

QUALIFICATIONS

Minimum Essential

• Experience with SAP
• Computer software and application knowledge
• Working with minimal supervision and experience
• Working as part of a dedicated team
• Demonstrated communication and interpersonal skills
• Administrative skills

Desirable

• Diploma/Degree in Business Admin or equivalent
• Administrator level SAP experience
• Records management experience
• Capability to develop innovative solutions
• Experience writing and developing policies and procedures

TICKETS AND LICENCES

Minimum Essential

• Drivers License

EXPERIENCE AND SKILLS – Minimum Essential

• 2 to 3 years’ – working in a similar role

WORK ENVIRONMENT, PHYSICAL DEMANDS, AND MENTAL DEMANDS

• The position is desk based and sedentary in nature, the ability to lift items up to 5kgs may be required occasionally.

SECURITY CLEARANCE REQUIREMENT

It is a condition of employment that employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role. The employee will require a Top-Secret Positive Vetting (TSPV) Department of Defence Security Clearance (Australian) or TS/SCI (U.S.) clearance w/ Poly

STATEMENT OF WORK REQUIREMENTS

All personnel assigned shall be:

• At least 18 years of age.
• Able to fluently read, write and speak English

EHS REQUIREMENT

All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements. While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the EHS Handbook, each person is responsible for:

• Completing work tasks in a safe manner
• Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
• Continuous adherence to the environmental, health and safety procedures outlined in the EHS Handbook during the performance of their work
• Red-Carding a Job - Employee right and responsibility to “STOP WORK” if a job is unsafe or possess a danger to the environment

QUALITY REQUIREMENT

Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction.  It is our policy to consistently provide services that meet customer expectations.  Accordingly, each employee must conform to the Amentum Quality Program and carry out job activities in compliance with the Quality System documents and customer contracts.  Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.

For further information contact recruitmentaustralia@amentum.com

Applicants will be required to undertake pre-employment checks which include referee checks, criminal History checks, a pre-employment medical assessment and drug test.

Applicants must be US or Australian citizens who are able obtain and retain the appropriate level of security clearance and medical clearance, applicable to each role.