Join Our Team!
Benefits Start Day 1
Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.
Ready to reach your potential? It’s time to look at Taylor.
Your Hours: Monday - Friday, 8:00am – 5:00pm ET
Your Opportunity
Taylor Corporation is seeking a Customer Service Representative (CSR) to join the team onsite in Dayton, OH to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.
Work Authorization
To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Your Responsibilities
Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner
Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution
Successfully establish, manage, and exceed customer expectations throughout all engagements
Engage appropriate resources to assist or resolve service issues as necessary
Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities
Manage workflow to meet customer deadlines in a team environment
Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience
Coordinate projects and complex customer deliverables
You Must Have
The ability to understand and appropriately use the company pricing system and policies
The ability to understand and help the customer articulate their needs
Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs
Ability to resolve all customer needs — orders, requests, follow-up activity — across multiple systems and functions courteously, efficiently, quickly, and accurately
Ability to autonomously manage multiple-solution customers and related demands with ease
Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience
High school education
We Would Also Prefer
2 years of college
3 years of related/relevant experience
Experience in print, marketing, or promotional products
Salesforce.com knowledge
Strong MS Office skills, especially Excel and Outlook
Advanced computer experience and ability to implement new technologies
DailyPay
Taylor is proud to now offer DailyPay. With DailyPay, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/
About Taylor Corporation
https://www.youtube.com/watch?v=pdXOC8HM-NM
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.
With more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.