Customer Service Representative

Who We Are:

Thank you for your interest in Mueller Water Products, Inc.  

For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America.   

Our purpose is to connect communities to water, life’s most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future—we are making a positive impact that will last for generations.   

By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application.  

Customer Service Representative

Mueller – Customer Service Representative

Mueller, one of the world’s leading manufacturers of flow control devices for the water and gas distribution industries has an immediate opening for an International Customer Service Representative in our Specialty Valves Division. This position primary location is in Chattanooga Tennessee. 

As a Customer Service Representative you will work cross-functionally with several internal and external teams including Legal, Engineering, Accounting, Sales, Trade Compliance, Order Entry, Field Services and Purchasing. 

Duties include, but may not be limited to the following: 

• Develop and/or maintain solid relationships with end user personnel to enhance the customer service experience.
• Processing POs through order entry, product complaints, return authorizations, and credits/debits in JDE E1 ERP system.
• Provide support needed to resolve customer complaints, returns, and issues including all paperwork and follow up until process is complete.
• Assess and address external customer needs by providing stock checks, expedites, order history-tracking shipments.
• Act as liaison between Sales employees, customers, and manufacturing plants.
• Work closely with Operations personnel to provide current information on expedite requests and lead times.
• Carry out additional job responsibilities and duties as required.

 Required Qualifications:

• Two or more (2+) years of documented work experience with direct inside sales and/or customer service support in sales, marketing, manufacturing and/or customer support.

• Moderate degree of mechanical and technical aptitude.
• Intermediate computer experience with proficiency in Microsoft Word, Excel, Outlook, and PowerPoint programs. 
• High level of interpersonal skills and ability to communicate effectively.
• Exceptional verbal and written communication skills.
• Ability to work in a team setting and gain the trust and respect of various persons throughout Mueller’s various locations and customer base.
• Must be customer-oriented and can make quick decisions in a professional and confident manner.
• Demonstrated organizational and time management skills

Ideal Qualifications:

• 4+ years of customer service and/or inside sales experience in a manufacturing environment. 
• 2+ years of international customer service experience
• Bachelor’s degree, preferably in business, engineering, communications, technology, or sales-related discipline
• Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE).
• Familiarity with database programs such as Act/Outlook.
• Experience with phone-based customer service support systems

Applicants not meeting the “Required Qualifications” above will not be considered for this position.  Mueller encourages only those applicants with a strong match to the items listed above to apply. 

Primary work hours will be Monday through Friday.  Regular start time will be between 7:00 - 8:00 a.m. with an end time between 4:00 – 5:00 p.m.  This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.)

No relocation assistance will be offered for this position.

Individuals interested in this position should apply for this position through the Mueller Water Products’ career portal.  (https://muellerwaterproducts.com/careers)  All resumes will be held in confidence and collected through the Mueller Water Products’ Workday recruiting platform.  Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.

Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department. 

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.