Customer Service Representative

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.

With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.

As a Customer Service Representative, you will play a key role in delivering a smooth and reliable order-to-cash experience for our customers. You will contribute to our business success by ensuring operational accuracy, proactively solving challenges and working collaboratively with colleagues across the organization. This role is ideal for someone who enjoys combining customer interaction with process excellence while helping drive continuous improvement.

• Process customer orders accurately and efficiently across all relevant sales channels.
• Manage the full order‑to‑cash cycle, including order entry, tracking, delivery coordination and customer follow‑up.
• Ensure timely and accurate invoicing in line with internal standards and financial controls.
• Coordinate shipment planning, dispatch and delivery with logistics partners and freight forwarders.
• Serve as the main contact for customers and internal sales teams, providing updates and resolving issues promptly.
• Collaborate closely with logistics, finance, planning and sales to prevent operational disruptions and solve order-related challenges.
• Monitor delivery performance, support backorder management and contribute to continuous process improvements.
• Ensure compliance with company policies, operational procedures and relevant regulations.

• Strong interpersonal skills and the ability to collaborate effectively across teams.
• Excellent organizational skills and sound judgement through effective data analysis.
• Proactive, adaptable and confident in managing complex or changing situations.
• Strong problem‑solving and multi‑tasking capabilities.
• Excellent written and verbal communication skills.
• Proficient in SAP SD, Microsoft Office and Dynamics 365.
• Fluent in German and English; additional languages are an advantage.

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.

Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high‑performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.]