Customer Service Representative

Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.

Customer Service Representative

The primary responsibilities of this position will be to maintain and/or increase customer loyalty by supporting the customer from ordering till delivering. Further, the associate is responsible for managing orders in an accurate, timely and professional way

About the job:

• Handles orders by receiving purchase orders (EDI/mail/fax), entering them within 24 hours, and managing changes, cancellations, and order blocks.
• Follows up on customer requests such as expedited orders, special shipments, stock checks, delivery updates, complaints (8D), returns, and credits/debits.
• Builds strong customer relationships by proactively updating them on deliveries, reviewing open orders, maintaining regular communication (phone/email), supporting customer projects, and backing up other CSRs when needed.
• Supports sales by managing RFQs and quote renewals, handling price book updates, coordinating approvals for special pricing, and distributing product change notifications (PCNs).
• Reviews order processing procedures, suggests improvements, and maintains accurate customer data.
• Ensures quality-related information is clearly communicated and properly addressed.

About you:

• Graduate of Bachelor’s Degree
• Relevant experience in a Customer Service related environment is mandatory, of at least two years is preferred
• Excellent writing and verbal English language skills are required, 2nd and 3rd language are preferred (Mandarin, Japanese, Korean, German, French)
• Basic/advanced knowledge of MS office
• SAP and Material Resource Planning (MRP) system knowledge are preferred
• Working knowledge of quality standards (ISO/QS/TS) is preferred

At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.