Customer Service Representative III

City/State

Work Shift

Overview:

Overview

Provide superior customer service for all areas as it pertains to research and resolution of telephone inquiries related to Plan benefits, eligibility, claim payment issues, or patient scheduling, referral, or billing issues. Provide quality service and customer satisfaction through effective communication and education. Supports the division's strategies specific to customer satisfaction. Serves as a resource and mentor to Customer Operations staff.
Assists Supervisors and Performance Measurement Analysts (PMAs) with researching and resolving service issues. Utilizes relevant critical, technical, functional skills to fulfill individual, departmental and organizational objectives. Identifies system and process issues and makes suggestions for improvement.; Knowledgeable in various software applications such as Word, Excel, Access. Assists with special projects and assignments. summary goes.

Education

Certification/Licensure

• No specific certification or licensure requirements

Experience

• 3 years customer service experience required
• 1 Year data entry experience

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.