Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.
We are seeking a Customer Service Representative II (LSG) who will support customer operations through accurate data handling and quote processing using ERP, E1, Salesforce, and CPQ systems. In this role, you will focus on executing day-to-day operational tasks with a high level of accuracy while supporting internal stakeholders and ensuring smooth order-to-cash processes.
You will be responsible for processing quote-related requests, supporting quote creation and amendments using Salesforce and CPQ, and ensuring all entries align with defined standards. This role requires strong attention to detail, the ability to follow structured processes, and effective coordination with cross-functional teams such as Sales, Pricing, Marketing and Contact teams to ensure accurate and timely quote execution.
Working within a collaborative environment, you will contribute to maintaining data integrity, supporting SLA commitments, and ensuring that customer requests are handled efficiently and accurately. You will also assist in identifying basic process gaps and support continuous improvement initiatives within the team.
KEY RESPONSIBILITIES
- Support quote creation, amendments, and validation using Salesforce and CPQ tools, following defined procedures and guidelines
- Ensure high accuracy of quote data entries, understanding the impact on pricing, approvals, and customer communication
- Process and monitor quote requests and amendments within SLA timelines, ensuring timely completion of assigned tasks
- Maintain and update quote tracking reports
- Perform data validation and quality checks before submission to minimize errors and rework
- Coordinate with Sales, Pricing, Marketing and Contact teams to clarify requirements and complete requests efficiently
- Identify discrepancies in quote setup and escalate issues appropriately based on defined processes
- Adhere strictly to SOPs, pricing guidelines, and system controls, ensuring compliance at all times
- Support handling of basic quote-related inquiries and follow-ups, ensuring clear and professional communication
- Work effectively as part of a team, contributing to shared goals and workload balancing
- Demonstrate ownership of assigned tasks, while seeking guidance when needed
- Participate in process improvement initiatives, providing input based on day-to-day operational experience
ADDITIONAL EXPECTATIONS:
- Maintain high standards of data quality and compliance
- Demonstrate Thermo Fisher values: Integrity, Intensity, Innovation, and Involvement
- Participate in cross-training and support coverage as needed
- Contribute to a culture of continuous improvement and operational excellence
REQUIREMENTS:
- Minimum 1 year of customer service or data processing experience, preferably in SSC or multinational environment
- Strong attention to detail with high accuracy in data entry
- Experience using ERP systems (Oracle/SAP), Salesforce, or CPQ is preferred
- Proficient in Microsoft Office (Excel, Outlook, etc.)
- Strong written and verbal communication skills in English
- Ability to manage multiple tasks and prioritize effectively under deadlines
- Good problem-solving skills with the ability to follow structured processes
- Team player with a positive attitude and willingness to support others
- Ability to work independently on routine tasks with minimal supervision
- Adaptability to new systems, tools, and process changes