Customer Service Representative II

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

How will you make an impact?

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

As a Back Office Representative, you will be part of a diverse team and build a friendly and upbeat working environment. This position is an excellent fit for people who enjoy working in an international setting, where a wide range of administrative tasks are fulfilled. Based at our Shared Service Center in Manila, your team provides internal support to Thermo Fisher partners and the field service engineer team, and delivers professional service and excellence in a diverse back-office environment.

What will you do? 

• Perform invoicing activities (investigate, finalize and send invoices to the customers).
• Document all required information, keep work instructions and operating procedures up to date.
• Analyse and cross-check data in the ticketing system and in SAP.
• Resolve invoicing queries through active cooperation with other departments.
• Contribute to the customer data maintenance process, liaise with Master Data team on account modifications requests.
• Take an active part in continuous process improvement and standardization to increase efficiency.
• Build and maintain relationship with field service technicians, sales department, dispatching team and additional accounts within the business unit.

How will you get there?

• A minimum of 1 year customer service experience is preferred.
• Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred.
• Proficiency of the English language both written and verbal.
• Confident usage of French language is required. Other European language knowledge is an advantage.
• Competent Microsoft Office user.
• Customer Focused approach.
• Strong written and verbal communication skills 
• Display attention to detail and accuracy in the workplace.
• Able to prioritize effectively and multi-task under deadlines.
• Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage
• Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
• Experience with SAP, C4S is preferred but not essential.