Customer Service Representative II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, As a Back Office Representative, you will be part of a diverse team and build a friendly and upbeat working environment. This position is an excellent fit for people who enjoy working in an international setting, where a wide range of administrative tasks are fulfilled. Based at our Shared Service Center in Manila, your team provides internal support to Thermo Fisher partners and the field service engineer team, and delivers professional service and excellence in a diverse back-office environment. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.

• Perform invoicing activities (investigate, finalize and send invoices to the customers).
• Document all required information, keep work instructions and operating procedures up to date.
• Analyse and cross-check data in the ticketing system and in SAP.
• Resolve invoicing queries through active cooperation with other departments.
• Contribute to the customer data maintenance process, liaise with Master Data team on account modifications requests.
• Take an active part in continuous process improvement and standardization to increase efficiency.
• Build and maintain relationship with field service technicians, sales department, dispatching team and additional accounts within the business unit.

REQUIREMENTS:
• Minimum 1 year of customer service experience, particularly in SSC/multinational environment preferred
• Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred.
• Strong written and verbal communication skills in English; additional European language proficiency highly valued
• Proficient in Microsoft Office applications
• Experience with ERP systems (Oracle/SAP) beneficial but not required - training provided
• Excellent attention to detail and accuracy in data entry and documentation
• Strong problem-solving abilities and capacity to manage multiple priorities under deadlines
• Collaborative with positive attitude and exceptional teamwork skills
• Ability to work independently and take initiative in routine tasks
• Professional judgment and diplomacy in handling customer interactions
• Experience using CRM systems and customer service software preferred

•Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage
• Ability to adapt to new processes and technologies
• Strong organizational skills and ability to prioritize effectively
• Flexibility to participate in cross-training and support activities as needed