Customer Service Representative I - Casegoods

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
 
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated. 
 
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

The Customer Service Representative provides effective customer service by establishing a working relationship with customers throughcommunication via email, telephone, and Quiq texting. Customer Service Representatives work effectively with team members and use excellent, in depth knowledge of company products and programs to assist consumers, dealers, and sales representatives.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

• Provides timely and accurate information to customers regarding order statuses and product knowledge requests, including prices, delivery dates, order changes, etc.
• Maintains a high level of professional care while demonstrating a friendly cooperative attitude.
• Inside contacts include working with other departments (Collateral, Credit, Quality Control, Engineering, Shipping, and Sales Management) to ensure the timely processing of customer orders and inquiries.
• Maintain accessible and accurate record keeping regarding customer contacts and actions taken.
• Order entry for Hammary, American Drew, & Kincaid including parts and sales aides.
• Scanning for reference.
• Advise management of critical issues as they arise (Ex. repetitive quality problems, stock availability, etc.).

SCOPE & IMPACT:

Providing professional interactions with customers/dealers via phone, Quip texting and email communications ensures positive relationships are formed which creates repeat business with those customers/dealers and word of mouth referrals which attract new customers/dealers. Product knowledge ensures orders are entered correctly to avoid loss of revenue.

MINIMUM REQUIREMENTS: 

• High school diploma with 0-2 years of related experience or equivalent.

PREFERRED REQUIREMENTS: 

• Excellent verbal and written communication skills
• Excellent customer service – friendly, courteous, empathetic and helpful, interpersonal skills and telephone etiquette
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office products including Outlook, Excel and Word
• Ability to navigate through multiple web browsers, windows and systems

SUPERVISORY RESPONSIBILITIES: None

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Office environment / no specific or unusual physical or environmental demands.

CORE ATTRIBUTES:

Communicate Transparently

Lead the Team

Impact and Influence

Deliver Results

Coach and Develop

At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing.

OTHER DUTIES:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours:

40

Benefit offerings to employees and their families include: Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

More information can be found via: https://learn.bswift.com/la-z-boy

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at recruiting@la-z-boy.com or by calling 734-242-1444.