Customer Service Representative I

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Job Description:

At Airbus Helicopters, our customers depend on us for reliability and expertise. We are looking for a Customer Service Representative who is 50% technical expert and 50% relationship builder. In this role, you will manage the full spectrum of order entry, logistics tracking, and customer communication, ensuring every interaction reinforces our commitment to excellence. Join us and help drive the front-end operations of a global leader in aviation.

Your Working Environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:  

Customer Support:  50%

• Provide end-to-end resolution of basic customer concerns

• Administer Basic Orders - primarily Planned and Rush Orders for new spares accurately

• Interpret orders on receipt and key entry accordingly.

• Provide Customer Quotations with a high level of accuracy

• Promote items identified as part of promotional programs and work closely with customers to establish additional sales opportunities.

• Locate and track logistics details in order to share with customers to support return to service efforts

• Create internal cases in Salesforce for expedited order logistics and customer communication

Administrative:  50%

• Provide effective written and verbal communications with customer, specifically pertaining to order pricing and delivery dates

• Record and log customer complaints

• Provide customers order status as requested

• Build a positive rapport and relationship with every customer, 

• Communicate MRO statuses

• Maintain appropriate lines of business for order entry

 

Your Boarding Pass:

• Be a High school graduate or equivalent

• Two (2) years’ experience in logistics, technical, or customer support areas ---OR---

• One (1) year of experience at Airbus in a position working with aviation parts---OR---

• An A&P License may be substituted for the 2 years of experience​

• Skilled in the use of standard office productivity tools (Microsoft or Google)

• Proven organizational and interpersonal skills

• Proven track record of working in a fast paced demanding environment

Travel Required: 

• 0-10% Domestic and International may be expected

Citizenship:

•  Authorized to Work in the US

Physical Requirements: 

• Onsite or remote:  90-100% Onsite

• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.  Daily

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.   Daily

• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications.   Daily

• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.   Daily

• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.   Daily

• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.   

• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools.   Daily

• Sitting:  able to sit for long periods of time in meetings, working on the computer.   Daily

• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving. 

• Standing: able to stand for discussions in offices or on the production floor.  Daily

• Travel:  able to travel independently and at short notice.  Daily

• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces.   100%

• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site

• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply online now!

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Material Support & services

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Job Posting End Date: 01.20.2026

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.