Customer Service Representative - H

Job Summary

The Veterinary Client Service Representative (CSR) is the first point of contact for clients and plays a vital role in delivering exceptional customer service. This position supports the medical team by managing client communications, scheduling appointments, processing payments, and ensuring a welcoming, organized front-desk experience in a fast-paced veterinary environment.

Key Responsibilities

Client Communication & Service

• Greet clients and patients warmly in person and by phone

• Schedule appointments, procedures, and follow-up visits

• Answer questions regarding services, policies, and basic pet care (non-medical)

• Handle client concerns with empathy, professionalism, and efficiency

• Communicate clearly with veterinarians and technicians regarding client needs

Administrative & Front Desk Duties

• Maintain accurate client and patient records in the practice management system

• Process payments, invoices, estimates, and financial transactions

• Manage incoming calls, emails, and messages

• Handle check-ins, check-outs, and appointment flow

• Maintain cleanliness and organization of the reception area

Hospital Support

• Assist with patient intake and discharge instructions

• Coordinate prescription refills and medical records requests

• Support hospital workflow during busy periods

• Adhere to hospital policies, safety protocols, and confidentiality standards

Qualifications

Required

• High school diploma or equivalent

• Strong customer service and communication skills

• Ability to multitask in a fast-paced environment

• Basic computer proficiency and typing skills

• Professional demeanor with a compassionate attitude toward pets and people

Preferred

• Previous experience in a veterinary or medical office

• Familiarity with veterinary practice management software

• Experience handling emotional or difficult client situations

Skills & Competencies

• Excellent interpersonal and communication skills

• Strong organizational and time-management abilities

• Team-oriented mindset

• Attention to detail and accuracy

• Ability to remain calm and professional under pressure

Work Environment & Physical Requirements

• Fast-paced clinical setting

• Ability to stand for extended periods

• Occasional lifting of pets or supplies (with assistance as needed)

• Exposure to animals, noise, and medical equipment

Benefits

• Health, dental, and vision insurance

• Paid time off and holidays

• Employee pet care discounts

• Opportunities for growth and development

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.