Customer Service Representative- German Speaker

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Our Administrative Support and Data Maintenance Team works in close partnership with colleagues in Germany to support the smooth handling of customer-related documents. Once received and digitized, these documents come to us for validation, secure processing and accurate data entry into Dexcom’s systems. Our work ensures patients receive their CGM systems on time, while also supporting all necessary processes for seamless reimbursement and invoicing. Though we operate behind the scenes, our role is essential. By strictly adhering to privacy and security standards, we safeguard sensitive data and help drive Dexcom’s mission to empower people with diabetes. If you’re looking to join a detail-oriented, purpose-driven and internationally connected team, we’d love to hear from you!

Where you come in:

• You will accurately create and maintain Customer Master Data records in the CRM system, ensuring all information is up-to-date and compliant with internal standards and external regulations.
• You will thoroughly handle and manage diverse customer-related documentation, including doctor prescriptions, product training confirmations and other relevant documents. You will ensure all documentation is processed and maintained with precision and in compliance with company standards.
• You will oversee customer orders throughout their lifecycle, ensuring accurate status tracking. Using shipment tracking details, you will update the system promptly to enable timely invoicing and maintain smooth order processing.
• You will actively collaborate and communicate with other internal functions to verify customer information and resolve issues related to customer documentation handling.
• You will work in a team-oriented environment, where collaboration is key. Workload and resources can be shared, so your tasks and responsibilities might vary occasionally. Don’t worry, we’ll provide all the training you need!

What makes you successful:

• You have business fluency in German (minimum B1 level) and a good working knowledge of English, allowing you to participate in meetings and trainings.
• You have strong organizational skills and attention to detail.
• You have a strong ability to collaborate and drive results.
• You demonstrate problem-solving skills by working independently and in cooperation with other teams.
• You have working knowledge of Microsoft Word, Excel, Outlook and Teams.
• You can interpret reports, read and follow through documentation such as procedure manuals, operating instructions, and safety rules.
• You have previous experience in Operations or Data Management areas, which is considered a plus.

What makes you successful:

• You are proficient in German and English, with a minimum B2 level in both languages.
• You have strong verbal and written communication skills.
• You have excellent organizational skills and a sharp attention to detail.
• You bring a strong ability to collaborate with others and drive results.
• You demonstrate problem-solving skills by working independently and in cooperation with other teams.
• You have working knowledge of Microsoft Word, Excel, Outlook, and Teams.
• You are able to interpret reports and follow documentation such as procedure manuals, operating instructions, and safety rules.
• You have previous experience in Operations or Customer Support, which is considered as a plus.

What you’ll get:

• A comprehensive onboarding and training on the job. 

• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities. 

• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space. 

• 5 additional vacation days, with potential for more for parents, students, and other cases with approval. 

• Opportunity to work from other countries for up to 30 days per year. 

• Health Insurance including reduced premiums available for dependents. 

• Life and Accident insurance coverage. 

• 3rd Pillar Private Pension plan. 

• Health and Wellness programs, including access to online coaching and therapy sessions 

• Fertility, Family forming, Menopause and Men’s health support services. 

• Regular team-building events that foster collaboration and connection. 

• Best-in-class training and career development programs. 

• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more. 

• Access to a fitness tracking app with rewards for staying active.

• Free parking space at the city center office location.  

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.
   

Flex Workplace:

• Your primary location will be an office, based in Vilnius. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €1,643.33 to €2,030.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.