Customer Service Representative, German Speaker

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:
The Inside Operations (Germany) team is part of the broader GBS Lithuania Inside Operations group within Dexcom’s Global Business Services (GBS) Centre, primarily supporting the EMEA region. Our team is dedicated to helping patients and their families access Dexcom’s continuous glucose monitoring (CGM) products.

As an Inside Operations Representative (German Speaker), you will play a vital role by managing key administrative tasks that ensure a smooth and supportive experience for our patients. Your attention to detail and efficiency will bring comfort to those relying on Dexcom’s technology. Working in a dynamic and collaborative environment, you will facilitate the reimbursement authorisation process, prepare and submit documentation required by German health insurance providers and medical authorities.

Where you come in:

• You will handle various administrative tasks, including estimating product supply costs for health insurance companies based on patient prescriptions.
• You will coordinate the onboarding process for new patients according to medical authority guidelines and company standards, ensuring a personalized approach.
• You will communicate with health insurance companies, physicians, and patients via phone and email to troubleshoot and resolve issues related to prescriptions, reimbursements, and onboarding, and document all communications in the company’s internal systems.
• You will support different business lines based on needs and resources in alignment with company priorities, and perform additional duties as required by the department.

What makes you successful:

• You are proficient in German and English, with a minimum B2 level in both languages.
• You have strong verbal and written communication skills.
• You have excellent organizational skills and a sharp attention to detail.
• You bring a strong ability to collaborate with others and drive results.
• You demonstrate problem-solving skills by working independently and in cooperation with other teams.
• You have working knowledge of Microsoft Word, Excel, Outlook, and Teams.
• You are able to interpret reports and follow documentation such as procedure manuals, operating instructions, and safety rules.
• You have previous experience in Operations or Customer Support, which is considered as a plus.

What you’ll get:

• A comprehensive onboarding and training on the job. 

• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities. 

• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space. 

• 5 additional vacation days, with potential for more for parents, students, and other cases with approval. 

• Opportunity to work from other countries for up to 30 days per year. 

• Health Insurance including reduced premiums available for dependents. 

• Life and Accident insurance coverage. 

• 3rd Pillar Private Pension plan. 

• Health and Wellness programs, including access to online coaching and therapy sessions 

• Fertility, Family forming, Menopause and Men’s health support services. 

• Regular team-building events that foster collaboration and connection. 

• Best-in-class training and career development programs. 

• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more. 

• Access to a fitness tracking app with rewards for staying active.

• Free parking space at the city center office location.  

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.
   

Flex Workplace:

• Your primary location will be an office, based in Vilnius. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €1,643.33 to €2,030.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.