Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

At Club Prophet, part of the Fullsteam organization, we’re passionate about helping golf facilities thrive through innovative software and exceptional customer support. We value teamwork, continuous learning, and putting our customers first. We’re looking for dedicated, detail-oriented individuals who care about delivering great experiences and want to grow with a fast-paced, rapidly expanding tech company.

This role focuses on supporting customers in maximizing the value of Club Prophet Software. You’ll play a key role in onboarding, training, troubleshooting, and ongoing support, while also contributing to software analysis and testing. Your work will directly impact customer success, satisfaction, and long-term retention.

What You’ll Enjoy:

• A flexible remote work environment
• A supportive, collaborative team culture
• Opportunities to grow both technical and customer service skills
• Being part of a company making a meaningful impact in the golf tech industry

Primary Responsibilities:

• Learn our product offerings and clearly communicate their value to customers
• Guide customers through installation, onboarding, and training (both remotely and in person) to ensure successful adoption
• Build and maintain strong customer relationships by understanding their business goals and providing exceptional support
• Continuously develop deep product knowledge and educate customers on features and best practices
• Document, analyze, troubleshoot, and test software issues based on user reports and technical specifications
• Manage and track customer interactions using ticketing systems, ensuring accurate and organized records
• Provide support via live chat, email, and phone, including documenting bugs and following up on reported issues
• Share customer insights and feedback with internal teams such as Sales, Development, and Product
• Proactively engage with customers to drive adoption and long-term success
• Maintain high levels of customer satisfaction by delivering timely, accurate responses while managing a high volume of tickets
• Support leadership and contribute to key business initiatives

Minimum Qualifications:

• 6+ months of experience in a call center, customer support, or technical support environment
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly and concisely
• Comfortable working in a fast-paced, high-volume support environment while managing multiple priorities
• Demonstrated problem-solving and troubleshooting skills, with strong attention to detail
• Proficient with computers and able to quickly learn new software and systems
• Dependable, organized, and effective at managing time and priorities
• Availability to work within call center hours (7:45 AM – 7:00 PM EST), with a primary shift of 10:30 AM – 7:00 PM EST
• Willingness to participate in an on-call rotation, including evenings, weekends, and holidays
• Ability to travel up to 30% for onsite customer support (air and automobile travel)

Preferred Qualifications:

• 2+ years of call center or customer support experience
• Experience training users on software or onboarding new customers
• Background in networking or IT-related fields
• Bachelor’s degree in an IT-related discipline or equivalent experience
• Experience using ticketing systems or CRM tools

What Sets You Apart:

• A natural ability to connect with people from diverse backgrounds
• A proactive mindset, viewing customer challenges as opportunities to improve
• A strong desire to learn, grow, and adapt in a fast-evolving tech environment
• The ability to think strategically about improving processes while managing day-to-day responsibilities

Hourly Rate: $22.00 - $24.00 Per Hour

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.