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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Provide quality Customer Service by interacting with customers including TAPI channel partners and internal departments related to all aspects of processing orders, product pricing, recommending products, order shipment status and other types of standard inquiries normally handled by this type of position. The Customer Service Representative is the first point of contact with customers and therefore provides an image and first impression of the business and as such individuals in this position must be customer focused and have strong skill sets in all forms of communications and in handling challenging communications with customers.
Results Expected:
1. Meets customers' needs and expectation by providing them with information and/or documents such as those listed below:
a. Order Confirmations
b. Product Information
c. Inquiries about pricing, transportation costs and arrangements, product availability, order status and estimated delivery, etc.
d. Requests for quotes, terms, and special products.
e. Teledyne API’s channel partners
g. other customer questions and concerns including special requests
2. Provides exceptional Customer Service by always being available for customer’s phone calls and ensuring phones are staffed properly per Customer Service Management guidelines.
3. Enters orders accurately and timely finding the best available delivery dates to satisfy the customer's request and communicating as appropriate with customers and internal employees as necessary to ensure the organization is aligned with the details of the order. Ensure customer receives an order confirmation as appropriate per TDY policy.
4. Assures customer questions are handled promptly, efficiently, and accurately by knowing the appropriate person to contact.
5. Works with Customer Service Management, Customer Finance Services, Operations, and other departments as necessary to support the need that all shipment holds issues are cleared in a timely manner to allow for on-time delivery. The focus for this position is to ensure that hold issues managed by the Customer Service Department are cleared and to be aware of other departments holds so that the Customer Service Department can communicate with customers in the event of a potential late shipment. In the event of late shipments, be proactive in keeping the customers and other internal key personnel informed of future revised shipment dates.
6. Enters new customers and updates customers’ master records as per TAPI guidelines.
7. Facilitates the return of merchandise by determining if the merchandise is returnable and if so, follows the company’s policy and procedures to ensure approval documentation is provided for the return.
8. Keeps informed about all Teledyne API products both present and past, including basic modes of operation and technical specifications by maintaining a detailed reference book and attending scheduled training meetings.
9. Complies with Teledyne’s, API policies and procedures regarding Export Compliance. Inform supervisor of any concerns of violations that come to their attention.
10. Recommends process improvements in support of improved customer service.
11. Maintain an organized work area including keeping policies, procedures and literature organized and updated.
12. Assists in achieving the goals of the department and the business by performing other duties as assigned.
Education and/or Experience:
Associate's degree from a two-year college and two years Customer Service experience and/or training, or equivalent combination of education and experience.
Job Specifications:
Working knowledge of duties and responsibilities of a similar position usually obtained in 2 to 4 years working as a Customer Service Representative. Demonstrate the ability to articulate ideas clear, both orally and in writing; to listen accurately and to establish rapport with people from a variety of backgrounds. Maintain a high degree of accuracy involving detailed work. Intermediate knowledge of Microsoft Word, Excel, and Outlook, and use of the Internet. Ability to work on multiple projects simultaneously while keeping track of progress and meeting deadlines. Possess a technical aptitude for learning new products. Working knowledge of math for calculating of discounts and percentages. Demonstrated ability to adjust work schedule under pressure to meet needs of customer.
Physical Activity:
This job requires frequent fingering, talking, hearing, and repetitive motions.
Salary Range:
$61,600.00-$82,100.000Pay Transparency
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.